Bank QNB Kesawan - Service Supervisor

Bank QNB Kesawan, Tbk :  was known as Bank Kesawan was established in 1913 is an Indonesia-based financial institution, engaged in general banking business. Since December 2010 the Qatar National Bank (QNB) Group has completed the acquisition of majority share of Indonesia-based Bank Kesawan. QNB is the strongest bank in Qatar and it is in expansion mode. QNB vision is to transform Kesawan to become top 10 banks by 2016. We are now in the midst of rebranding our corporate identity with QNB flavour on it.
To support our expanding business we are looking for high qualified individuals for CHALLENGE & BIG OPPORTUNITIES as the following positions:

Service Supervisor

Responsibilities:
    Assist the branch manager in managing the sub-branch activities
    Lead and direct the daily activities for Frontliners and oversee Frontliners to ensure smooth running of the daily work and the application of the most recent processes and procedures
    Ensure adequate attitude and appearance of self and Frontliners
    Provide cross-sell leads to Frontliner team
    Build and maintain strong and effective relationships with customers
    Maintain frontliners area files, database, records, registers and logs under control
    Enhance the Bank’s image through pro-active customer-driven servicing of their needs to exceed customer expectations
    Monitor service quality indicators and take corrective measures to ensure highest level of customer satisfaction
    Liaise with Service Quality to follow-up on escalated customer complaints and ensure timely resolution of the same
    Ensure smooth operations, and timely and friendly service delivery

Requirements:
    Candidate must possess at least a Diploma, any field.
    Required skill(s): computer literate, leadership skill, english communication, Customer Service And Relationship Management.
    At least 4 year(s) of working experience in the related field is required for this position.
    Preferably Supervisor / Coordinators specializing in Banking/Financial Services or equivalent.
    Full-Time position(s) available.

Indonesia Job Vacancies Bank QNB Kesawan, Tbk - Please sent your application letter to:
Recruitment Department
PT Bank QNB Kesawan Tbk
QNB Kesawan Tower
SCBD Office Park Lot 18
Jl. Jendral SUdirman Kav 52 - 53
Jakarta 12190